Cancellations:
We require a minimum of five hours' notice of any cancellations. Any cancellations without this advanced notice may incur a 50% cancellation fee which will be enforced after (1) no show or lack cancellation within the five hour time frame.

Arrival:
Please arrive a few minutes early to allow time to check in at reception and begin relaxing. Arriving late to any appointment may effect the duration of your scheduled service.

Please ensure all mobile phones are switched to silent before entering the hair lounge to avoid disturbing other guests.